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Which of the following statements demonstrates the formation of a segment based on usage rate?


A) A fast food hamburger restaurant is open for breakfast on Sunday mornings but not on weekdays.
B) Del Monte offers a line of canned fruit with no added sugar or artificial sweeteners.
C) Campbell's soup makes spicier nacho cheese sauce for its distributors in Texas than it does in Maine.
D) GE built a downsized microwave oven to hang under kitchen cabinets.

E) A) and B)
F) A) and C)

Correct Answer

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Ford Motor Company uses the slogan "No Boundaries" for its ad campaigns for Ford SUVs. It invites people who want ultimate people-carrying and gear-storing capabilities "to be outfitted with the most far-reaching sports utility vehicle on earth." If the SUV campaign were simply geared to families with young children, it would be using________ segmentation, but because the campaign is trying to appeal to people who do not like the restrictions of a sedan, who want to be able to pack up and leave at a moment's notice, and who enjoy freedom and independence, it is relying on ________ segmentation.


A) demographic; psychographic
B) demographic; usage rate
C) socioeconomic; demographic
D) psychographic; lifestyle

E) A) and B)
F) A) and C)

Correct Answer

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Although segmenting according to the four different variables is important, many experts agree that good segmentation is built around customer's __________.


A) needs
B) products
C) country
D) usage of product

E) A) and B)
F) B) and C)

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At a Hallmark store you can find several different brands of greeting cards, including Fresh Ink, Nature's Sketchbook, Shoebox, Maxine, Mahogany, and Tree of Life cards - All made by Hallmark for sale in its stores. Hallmark uses a________ Strategy to reach several different market segments.


A) usage segmentation
B) product differentiation
C) product extrapolation
D) behavioural segmentation

E) A) and C)
F) None of the above

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Marketers use perceptual maps as a means to display or graph in two dimensions the location of products or brands:


A) with respect to the geographic areas in which they are manufactured.
B) in the minds of consumers.
C) as they are clustered by type of outlet, normally in major metropolitan areas.
D) within selected retail outlets, indicating accessibility by consumers.

E) A) and D)
F) None of the above

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Which of the following is NOT a criterion used for selecting a market segment?


A) cost of reaching the segment
B) size of the market
C) similarities of needs of potential buyers
D) competitive position

E) None of the above
F) C) and D)

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In developing a marketing strategy for the newly released Nike Air Jordan XVII with a price tag of $200, Nike decided to concentrate on affluent teens rather than members of high school basketball teams. This is an example of:


A) taking marketing actions to reach target markets.
B) selecting target market segments to reach.
C) developing a market-product grid and estimating size of markets.
D) forming products to be sold into groups.

E) C) and D)
F) None of the above

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A local producer manufactures sheet metal that is used to manufacture car doors. This producer finds the NAICS codes for all of the car manufacturers in the area to sell the sheet metal to. This producer is attempting to:


A) segment an organizational market.
B) forecast sales to a consumer market.
C) get around gatekeepers and reach buyers.
D) segment a consumer market.

E) B) and C)
F) B) and D)

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Small athletic shoe manufacturers such as Vans and New Balance have targeted niche markets and made shoes designed to satisfy needs of different customers. This strategy is an example of:


A) synergy.
B) market segmentation.
C) mass customization.
D) MSA and NAICS.

E) A) and B)
F) B) and C)

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Canadian Tourism Commission currently targets all of the following market segments, except:


A) Free Spirits
B) Cultural Explorers
C) Hedonistic Travellers
D) Authentic Experiencers

E) B) and C)
F) A) and C)

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KFC has modified its product to satisfy different market segments. In Holland, the mashed potatoes are replaced with a potato-and-onion croquette, and in Thailand, a customer gets fresh rice with soy or sweet chili sauce with his or her chicken. KFC uses:


A) market sectioning.
B) product differentiation.
C) market segmentation.
D) product positioning.

E) B) and C)
F) A) and D)

Correct Answer

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After launching a brand new, high-end road bicycle to a specific segment interested in road races and triathlons, the company needs to determine whether they properly segmented their market. Which of the below results is likely indicative of success?


A) increase in customer inquiries, but no purchases.
B) increased sales and profitability.
C) increased confusion from prospective buyers.
D) increase in competition.

E) All of the above
F) B) and C)

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Golden Gallon convenience stores sell Golden Gallon brand milk. Every time a customer purchases a gallon of this brand and gives the clerk his or her Golden Gallon card, the card is punched. When the customer has accumulated enough marks, then he or she gets a free gallon of milk. This is an example of segmentation by:


A) benefits offered.
B) demographics.
C) family size.
D) usage.

E) B) and C)
F) C) and D)

Correct Answer

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Evergreen Air Center in Marana, Arizona, is the world's biggest parking lot for unwanted commercial aircraft. Airlines pay from $750 to $5,000 a month for its storage service. The warm, dry air where the operation is located serves as a cheap and effective airplane preservative. Which organizational segmentation variables might Evergreen use to segment its market?


A) NAICS sectors and number of locations
B) NAICS codes and benefits sought
C) number of locations and benefits sought
D) location and demographics

E) B) and C)
F) A) and B)

Correct Answer

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Individual movies, magazines, and books are frequently directed to two or more distinct market segments. This is an example of:


A) mass marketing.
B) mass customization.
C) multiple products and multiple market segments.
D) one product and multiple market segments.

E) A) and D)
F) B) and C)

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Verve creates high-end personalized iPhone cases that use diamonds, gold, and platinum that appeal to very wealthy individuals. Which is their likely segment strategy?


A) Mass customization.
B) Economies of scope.
C) Mass marketing.
D) Economies of scale.

E) A) and B)
F) A) and C)

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What is product differentiation? How does it relate to market segmentation? How does it potentially improve a firm's revenues?

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William Morris talent agency represents country singer Trace Adkins in negotiations with various venues in which he could perform. Imagine that the agency decided the singer would not perform at venues located in communities that had less than 100,000 people. This would be segmenting the market by_________variables.


A) nature of good
B) usage
C) geographic
D) psychographic

E) All of the above
F) B) and D)

Correct Answer

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When Harold Hansen was marketing manager at Creative Concepts Manufacturing Company, he estimated the company would sell a total of 500,000 of their new sandstone coasters decorated with Native American petroglyphs the first year on the market although the company had never before produced a product like that. What is this type of estimate called?


A) a Delphi forecast
B) a buildup forecast
C) a lost-horse forecast
D) a direct forecast

E) All of the above
F) A) and D)

Correct Answer

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Which of the following statements demonstrates geographic segmentation?


A) Del Monte offers a line of canned fruit with no added sugar or artificial sweeteners.
B) In China KFC sells a much spicier chicken in its restaurants that are farther away from the coastal areas.
C) GE built a downsized microwave oven to hang under kitchen cabinets.
D) A fast food hamburger restaurant is open for breakfast on Sunday mornings but not on weekdays.

E) All of the above
F) C) and D)

Correct Answer

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