Question 1

Why are organizations concerned about information overload

Accepted Answer

A)  Productivity is being negatively impacted.
B)  Upward communication flows are not as effective.
C)  Grapevines have increased as information has increased.
D)  Downward communication flows are harmed.
E)  Channel richness becomes ineffective.F) A) and E)
G) B) and C)

Question 2

Electronic communications have revolutionized the ability both to access other people and to reach them almost instantaneously.

Accepted Answer

A) True 
 B)False

Question 3

SCENARIO 7-3 You are presenting a training seminar on differences in the ways cultures communicate in business environments.You stage the following scenario for your participants:
Low-context culture "I have been thinking we should sign a preliminary contract as soon as possible."
High-context culture "But we would like your president can come for a visit to our factory so that you and your company can see how efficient we are in our use of materials."
Low-context culture "Well...I'd really like to discuss the pricing so that I can let my president see something in writing."
High-context culture "Tomorrow I would like to take you for lunch with our executive team and the chairman of our board of directors.They are anxious to meet you."
Low-context culture "What's wrong, can't you make a decision
"
Which of the following is a point that you should make sure that your participants understand about the differences between high and low context cultures

Accepted Answer

A)  High-context cultures are indecisive and inefficient.
B)  High-context cultures are decisive and efficient.
C)  High-context cultures value status and reputation.
D)  High-context cultures value words and formal titles.
E)  High-context cultures value profit and process.F) A) and B)
G) C) and D)

Question 4

Who is encoding a message

Accepted Answer

A)  Sally, who is writing a technical report.
B)  Mark, who is hearing a rumour on the grapevine.
C)  Sandra, who is trying to figure out what her boss's memo means.
D)  Irene, who is the target of upward communication.
E)  Larry, who is giving a speech.F) A) and B)
G) C) and E)

Question 5

The physical distance between two people is irrelevant to the communication process.

Accepted Answer

A) True 
 B)False  False

Question 6

Mei is known to manipulate information so that the person that she is sending the message to will receive it more favourably.This is known as selective perception.

Accepted Answer

A) True 
 B)False

Question 7

Rumours flourish in ambiguous situations.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following statements about email is true

Accepted Answer

A)  it saves time
B)  it is a rich form of communication
C)  it counteracts communication overload
D)  it adds to the number of hours worked per week
E)  it increases the chances of proxemicsF) A) and B)
G) A) and C)

Question 9

The ________ is the medium through which a message travels.

Accepted Answer

A)  filtering
B)  channel
C)  jargon
D)  medium
E)  feedback loopF) B) and D)
G) A) and B)

Question 10

What is an organization's most common informal network

Accepted Answer

A)  grapevine
B)  memo
C)  e-mail
D)  voice-mail
E)  bulletinF) B) and D)
G) All of the above

Question 11

The channels by which information flows are called

Accepted Answer

A)  communication networks
B)  vertical channels
C)  horizontal channels
D)  wheels
E)  communication messagesF) A) and E)
G) None of the above

Question 12

Steve got an email message from his boss that he wanted to meet with him immediately.Did that mean that he was in troubleWas it about something routineSteve was in which stage of the communication process

Accepted Answer

A)  decoding
B)  encoding
C)  choosing
D)  providing feedback
E)  filtering.F) C) and D)
G) A) and C)

Question 13

In the communication process, decoding should precede encoding.

Accepted Answer

A) True 
 B)False

Question 14

Research shows electronic communication technologies are linked by employees to

Accepted Answer

A)  higher work-life conflict.
B)  higher social networking.
C)  higher career achievements.
D)  less work-life conflict.
E)  less wasted time.F) A) and E)
G) All of the above

Question 15

Kenny likes to participate in video conferences because the amount of information that is transmitted in both directions is high.This is known as high channel richness.

Accepted Answer

A) True 
 B)False

Question 16

Information overload is a condition in which information inflow exceeds an individual's processing capacity.

Accepted Answer

A) True 
 B)False

Question 17

When we think of managers communicating with employees, the downward flow pattern is the one we usually have in mind.

Accepted Answer

A) True 
 B)False  True

Question 18

Research shows the average worker checks his or her email 15 times per day.

Accepted Answer

A) True 
 B)False  False

Question 19

Who is decoding a message

Accepted Answer

A)  Jenny, who is initiating downward communication.
B)  Bill, who is preparing blueprints.
C)  Mary, who is preparing a speech.
D)  Agnes, who is waiting to send an email message.
E)  Nancy, who is studying a financial statement.F) B) and C)
G) A) and D)

Question 20

SCENARIO 7-1 Sam is a sales representative for Alliance Ltd.who is having trouble explaining the benefits of his product.He has decided to try to improve his communication by examination of the communication process model.Currently, he calls customers on the phone and tells them what new products are available.He then sends the customers their orders via the postal service.His customers frequently return goods because they are not as expected.
Returned goods are a form of

Accepted Answer

A)  feedback.
B)  medium.
C)  encoding.
D)  channel.
E)  decoding.F) B) and D)
G) D) and E)

Exam 7: Communication

Why are organizations concerned about information overload

Correct Answer
verified

Electronic communications have revolutionized the ability both to access other people and to reach them almost instantaneously.

Correct Answer
verified

Correct Answer
verified

Who is encoding a message

Correct Answer
verified

The physical distance between two people is irrelevant to the communication process.

Correct Answer
verified
False

Mei is known to manipulate information so that the person that she is sending the message to will receive it more favourably.This is known as selective perception.

Correct Answer
verified

Rumours flourish in ambiguous situations.

Correct Answer
verified

Which of the following statements about email is true

Correct Answer
verified

The ________ is the medium through which a message travels.

Correct Answer
verified

What is an organization's most common informal network

Correct Answer
verified

The channels by which information flows are called

Correct Answer
verified

Steve got an email message from his boss that he wanted to meet with him immediately.Did that mean that he was in troubleWas it about something routineSteve was in which stage of the communication process

Correct Answer
verified

In the communication process, decoding should precede encoding.

Correct Answer
verified

Research shows electronic communication technologies are linked by employees to

Correct Answer
verified

Kenny likes to participate in video conferences because the amount of information that is transmitted in both directions is high.This is known as high channel richness.

Correct Answer
verified

Information overload is a condition in which information inflow exceeds an individual's processing capacity.

Correct Answer
verified

When we think of managers communicating with employees, the downward flow pattern is the one we usually have in mind.

Correct Answer
verified
True

Research shows the average worker checks his or her email 15 times per day.

Correct Answer
verified
False

Who is decoding a message

Correct Answer
verified

Correct Answer
verified

Exam 7: Communication

Why are organizations concerned about information overload

Correct AnswerverifiedShow Answer

Electronic communications have revolutionized the ability both to access other people and to reach them almost instantaneously.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Who is encoding a message

Correct AnswerverifiedShow Answer

The physical distance between two people is irrelevant to the communication process.

Correct AnswerverifiedFalse

Mei is known to manipulate information so that the person that she is sending the message to will receive it more favourably.This is known as selective perception.

Correct AnswerverifiedShow Answer

Rumours flourish in ambiguous situations.

Correct AnswerverifiedShow Answer

Which of the following statements about email is true

Correct AnswerverifiedShow Answer

The ________ is the medium through which a message travels.

Correct AnswerverifiedShow Answer

What is an organization's most common informal network

Correct AnswerverifiedShow Answer

The channels by which information flows are called

Correct AnswerverifiedShow Answer

Steve got an email message from his boss that he wanted to meet with him immediately.Did that mean that he was in troubleWas it about something routineSteve was in which stage of the communication process

Correct AnswerverifiedShow Answer

In the communication process, decoding should precede encoding.

Correct AnswerverifiedShow Answer

Research shows electronic communication technologies are linked by employees to

Correct AnswerverifiedShow Answer

Kenny likes to participate in video conferences because the amount of information that is transmitted in both directions is high.This is known as high channel richness.

Correct AnswerverifiedShow Answer

Information overload is a condition in which information inflow exceeds an individual's processing capacity.

Correct AnswerverifiedShow Answer

When we think of managers communicating with employees, the downward flow pattern is the one we usually have in mind.

Correct AnswerverifiedTrue

Research shows the average worker checks his or her email 15 times per day.

Correct AnswerverifiedFalse

Who is decoding a message

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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False

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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True

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False

Correct Answer
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Correct Answer
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