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Exam 4: Business Reporting, Visual Analytics, and Business Performance Management

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Question 31

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What is Six Sigma?

A) a letter in the Greek alphabet that statisticians use to measure process variability
B) a methodology aimed at reducing the number of defects in a business process
C) a methodology aimed at reducing the amount of variability in a business process
D) a methodology aimed at measuring the amount of variability in a business process

E) A) and B)
F) B) and C)

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Question 32

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Which component of a reporting system contains steps detailing how recorded transactions are converted into metrics, scorecards, and dashboards?

A) data supply
B) business logic
C) extract, transform and load
D) assurance

E) C) and D)
F) A) and B)

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Question 33

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What is the fundamental challenge of dashboard design?

The data storage component of a business reporting system builds the various reports and hosts them for, or disseminates them to users. It also provides notification, annotation, collaboration, and other services.

What are the four processes that define a closed-loop BPM cycle?

The best key performance indicators are derived independently from the company's strategic goals to enable developers to "think outside of the box."

Visual analytics is widely regarded as the combination of visualization and ________ analytics.

Typical charts, graphs, and other visual elements used in visualization-based applications usually involve ________ dimensions.

Dashboards present visual displays of important information that are consolidated and arranged on a single ________.

The WebFOCUS BI platform in the Travel and Transport case study decreased clients' reliance on the IT function when seeking system reports.

Why is the customer perspective important in the balanced scorecard methodology?

List five best practices of dashboard design.

The dashboard for the WebFOCUS BI platform in the Travel and Transport case study required client side software to operate.

The BPM development cycle is essentially a one-shot process where the requirement is to get it right the first time.

List five types of specialized charts and graphs.

Visualization differs from traditional charts and graphs in complexity of data sets and use of multiple dimensions and measures.

With key performance indicators, driver KPIs have a significant effect on outcome KPIs, but the reverse is not necessarily true.

Why is a performance management system superior to a performance measurement system?

With dashboards, the layer of information that uses graphical, abstracted data to keep tabs on key performance metrics is the ________ layer.

A Six Sigma deployment can be deemed effective even if the number of defects are not reduced to 3.4 defects per million.