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Exam 11: Managing the Diverse Workforce

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Question 21

Multiple Choice

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Recognizing religious holidays, differing modes of dress, and dietary restrictions, as well as allowing flexible scheduling, are all ways to improve employee retention that may appeal to diverse employees. These types of efforts are referred to as

A) Manager accountability.
B) Support groups.
C) Career development.
D) Employee promotions.
E) Systems accommodations.

F) B) and E)
G) A) and B)

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Question 22

Multiple Choice

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A shift in worker values toward personal time, quality of life, self-fulfillment, and family is occurring among

A) Men.
B) Women.
C) Women and men.
D) Minorities.
E) Women and minorities.

F) A) and C)
G) None of the above

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Question 23

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Hostile environment harassment occurs when submission to or rejection of sexual conduct is used as a basis for employment decisions.

Rachel's hearing impairment qualifies legally because it substantially limits

When Kiara was recently hired at Burgess International, she was encouraged to attend a meeting of other minority employees to discuss the challenges and opportunities at the company. Kiara found the group helpful because other members coached her about the norms and culture of the organization. This in turn enabled her to adjust more quickly and effectively. This program might be considered

Diversity training has two components: awareness building and sensitivity building.

The first affirmative action programs were initiated in part to correct the past exclusion of women and minorities from the business world.

Higher-level managers who help ensure that high-potential people are introduced to top management and socialized into the norms and values of the organization are called

In the context of diversity training, skill building incorporates the teaching of effective interpersonal skills to all employees.

Explain sexual harassment, its categories, and the problems that stem from the issue. Specifically, what can organizations do to manage this problem?

Affirmative action means special efforts to recruit and hire members of groups that have been discriminated against in the past even if they are not as qualified as others.

According to the text, the fastest-growing segments of the workforce in the United States are

A more appropriate assumption than ethnocentrism, which instead states that "our way is one possible way," is

Which of the following is likely to be part of an awareness building program in the management of diversity?

The surest route to successfully cultivating a diverse workforce is to set up formal diversity training programs.

The NBA currently has the highest percentage of minority vice presidents and league office managers in the history of men's sports. NBA spokesperson Brian McIntyre reports that this is business as usual for the organization. He says NBA commissioner David Stern "has long felt that a diverse workplace is the only workplace." This best illustrates which of the following components of an organization's diversity plan?

According to the text, which of the following companies is among the top 10 for recruitment and retention of diverse employees?

An invisible barrier that makes it difficult for certain groups, such as minorities and women, to move beyond a certain level in the organizational hierarchy is referred to as the

The traditional American image of diversity has been one of assimilation.

A recent study found that the earnings gap between college-educated women and men decreases after they spend 10 years in the workforce.