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Exam 2: Management Theory: Essential Background for the Successful Manager

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Question 71

Multiple Choice

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The management approach that emphasized ways to manage work more efficiently is the ___ viewpoint.

A) classical
B) quality-management
C) systems
D) contingency
E) MBO

F) C) and E)
G) A) and B)

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Question 72

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The behavioral viewpoint emphasized the importance of understanding human behavior and increasing diversity.

A) True
B) False

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Question 73

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Scientific management emphasized the scientific study of work methods to improve the productivity of individual workers.

Susan,a movie theater manager,has observed that as workers feel some company policies are not fair,the employees have not been working as hard as in the past.This reduction in effort is known as ____.

Donna,the president of a national restaurant chain,believes that studying theoretical perspectives of management seldom gives clues to the meaning of outside events that could affect her company.

When the Americans entered the war in 1941,they used the British model to form operations research teams to determine how to deploy troops,submarines,and equipment most effectively.These techniques have evolved into quantitative management.

By identifying the "therbligs" in a job,such as the supplies of a bricklayer,Frank and Lillian Gilbreth were able to eliminate costs while simultaneously reducing supplies wasted.

Explain one of Mary Parker Follett's ideas on how organizations should become more democratic.Give an example.

Gabriel,the CEO of a large global production company,is excited about the introduction of statistics and computer simulations in the design stage of their products.This is an example of _____.

To gain a competitive edge this year,the upper management of a global IT company has decided to focus on customer service,employee training,and continuous quality improvement.This approach is known as _____.

That organizations should be operated as "communities," with managers and subordinates working together in harmony,is one of the proposals of ____.

Ali,a CEO of a large IT organization,understands that many challenges are coming in his industry;therefore,he tells his upper-level management that it's helpful to look at theoretical perspectives of management to help make predictions and develop principles to guide future company strategies and actions.

A successful daycare center continuously focuses on actively developing,finding,and then communicating to its employees any new information and approaches related to its business of child care so that workers can modify their behavior to reflect this new knowledge.These types of companies are called _______ organizations.

The beliefs that there are few really new ideas and that true is better than new are two of the foundational principles of ___.

The new chief information officer of a national pizza chain is using mathematical tools to aid in product ordering and scheduling decisions;this is an example of _____.

Supporters of evidence-based management would say there are many really new ideas.