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Exam 13: Groups and Teams: Increasing Cooperation, Reducing Conflict

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Question 1

Multiple Choice

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The ______ stage of team development is characterized by the emergence of individual personalities and roles and conflicts within the group.

A) norming
B) forming
C) adjourning
D) performing
E) storming

F) C) and D)
G) B) and C)

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Question 2

Multiple Choice

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Members of a team develop their ______ based on the expectations of the team, of the organization, and of themselves.

A) roles
B) norms
C) groupthink
D) job descriptions
E) social fit

F) C) and D)
G) All of the above

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Question 3

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Hannah is on a team with Carson, and they are often in conflict.Hannah likes to begin her work with careful planning and she gets started immediately.Carson, on the other hand, likes trying out several ideas, and tends to be working frantically at the last minute.Their team conflict most likely stems from

To prevent groupthink, a manager should

Managers of virtual workers should arrange for them to meet regularly.

Managers can stimulate cohesiveness in teams by encouraging people to have face-to-face exchanges at work.

Travis proposed the purchase of a new Minolta copier to his boss.Amir said that he has always used and liked Xerox copiers, but when he thinks about it later he realizes he does not really feel strongly about it.Amir should adopt a(n) ______ conflict-handling style.

________ is defined as reciprocal faith in others' intentions and behaviors.

Which of the following is a disadvantage of smaller groups?

______ is the conflict-handling style that strives to devise solutions that benefit both parties.

______ is the process of having two people or groups play opposing roles in a debate in order to better understand a proposal.

In the performing stage of group development, members

Name at least four of the major considerations when building a group into an effective team.Briefly, describe what a manager should do in each area.

A team created to broaden the information base for managerial decisions is known as a recommendation team.

Over 20 years ago, Peter Drucker predicted that the future organization would be organized around teamwork, but that has yet to occur.

Larger teams are more likely than small ones to have formal and autocratic leadership.

A leader should ease the transition of an adjourning group with rituals celebrating "the end" and "new beginnings."

A maintenance crew is an example of an action team.

Which of the following is not one of the stages of group and team development?

Describe the relationship between the amount of conflict and performance.With what level of conflict is performance maximized?